Your Privacy Is Our Responsibility

1 Types of Information Collected

kuj9 collects various types of information as outlined below for the purpose of operating its services, verifying accounts, and improving the user experience.

1.1 Registration and Identity Information

When you create an account on kuj9, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (as part of the KYC process)
• Residential address

1.2 Financial and Transaction Information

We collect payment-related information to process deposits and withdrawals. This includes:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Usage and Technical Information

Information collected automatically while using the site:

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Time spent on the site and pages visited
• Gaming activity and betting history

2 Purpose of Data Collection

kuj9 uses your information only for specific and lawful purposes. The main reasons we use your information are:

2.1 Account Management

Your information is used to create, verify, manage, and secure your account. This includes password recovery, login verification, and ensuring account security.

2.2 Service Delivery and Improvement

Your information is used to personalize your gaming experience, notify you about new games and promotions, and improve customer support services.

2.3 Legal Obligations and Security

Your information is used to ensure responsible gaming, prevent fraud, comply with anti-money laundering (AML) regulations, and verify that users are 21 or older.

2.4 Communications

Your information is used to send you transaction notifications, security alerts, promotional offers, and important platform updates.

3 Sharing Information with Third Parties

kuj9 does not sell your personal information to third parties for commercial purposes. However, there are specific circumstances where sharing information may be necessary:

3.1 Payment Processors

Financial information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners follow their own privacy policies.

3.2 Game Providers

Limited gameplay-related information may be shared with game providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming, as necessary to ensure fair gaming.

3.3 Legal Authorities

Information may be provided when required by legal obligations, court orders, or investigations by competent authorities. In such cases, we will always endeavor to disclose as little information as possible.

3.4 Technology Service Providers

Limited information is shared with trusted technology partners for website hosting, data analytics, cybersecurity, and customer support services. All of them operate under strict confidentiality agreements.

4 Cookies Policy

The kuj9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the site. They are used to maintain login sessions, verify security, and save gaming preferences. Disabling these cookies will prevent you from using many features of the site.

4.2 Analytical Cookies

These cookies are used to understand how users navigate the site. This information helps us improve the site experience. These cookies can be disabled from your browser settings.

4.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of kuj9 to not work properly.

5 Data Protection and Security

The security of your information is one of kuj9's highest priorities. We apply industry-standard security measures.

5.1 Encryption and Technical Safeguards

• SSL (Secure Socket Layer) encryption is used for all data transmissions
• Stored data is secured using AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Automated systems are in place to detect suspicious activity

5.2 Administrative Security

• Only authorized personnel can access sensitive information
• All staff receive training on privacy and data protection
• Data access is logged and reviewed regularly

5.3 Data Breach Response

In the event of a data breach, we will promptly notify the affected users and the relevant authorities. Immediate steps will be taken to minimize the damage.

6 Data Retention Period

kuj9 does not retain your information for longer than necessary. The retention period depends on the type of information and legal requirements:

• Active account information: retained for as long as the account remains active
• Financial transaction records: a minimum of 5 years from the date of the last transaction
• KYC documents: for the period determined by legal obligations
• Upon account closure: core information will be retained for the period required by applicable law

After the designated period, information is securely and permanently deleted or anonymized.

7 Your Rights

As a kuj9 user, you have important rights over your own personal information. We are committed to respecting these rights.

7.1 Right to Access

You may request to view the information kuj9 holds about you at any time. Upon such a request, we will provide the information within a reasonable timeframe.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. We will make the necessary corrections promptly.

7.3 Right to Erasure

In certain circumstances, you may request that your data be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be restricted. This generally applies when the accuracy of the information is contested or when the processing is unlawful.

7.5 Right to Withdraw Consent

Where the processing of information is based on your consent, you may withdraw that consent at any time. However, any processing carried out before the withdrawal will remain valid.

To exercise any of the above rights, email [email protected] or contact us via live chat.

8 Protection of Minors' Information

kuj9 is a service for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21.

If we become aware that we hold information belonging to a person under the age of 21, we will immediately close that account and securely delete the relevant information. If a parent or guardian believes their child has created an account, please contact us immediately at [email protected].

9 International Data Transfers

kuj9's technology infrastructure may use servers located in multiple countries. For international transfers of information, we ensure that:

• The receiving country or organization maintains adequate data protection standards
• Appropriate contractual safeguards are in place before any transfer
• Necessary technical safeguards, including encryption, are applied

10 Policy Changes and Updates

We may update this Privacy Policy from time to time. Users will be informed of changes in the following ways:

• Updating the "Last Updated" date at the top of the page
• Sending a notification to the registered email address for significant changes
• Displaying a special notification after logging in to the site

If you continue to use the site after any changes, you will be considered to have accepted the updated policy. We recommend reviewing this page regularly.

11 Contact and Complaints

For any questions, concerns, or complaints about this Privacy Policy, you can contact us:

• Email: [email protected]
• Live Chat: available 24/7 in Bengali

We aim to process all privacy-related requests within a reasonable timeframe. Complex requests may take longer, and you will be kept informed accordingly.

kuj9 places the highest importance on your privacy. Our goal is to always keep your information safe, secure, and confidential — so you can enjoy your gaming experience with peace of mind.