For 21+ only

kuj9 Responsible Gaming — your safety is our priority

kuj9 believes that entertainment is enjoyable only when it is controlled and safe. Our responsible gaming tools help you set limits and play in a healthy way.

What is responsible gambling and why is it important?

Online casino and betting is a great source of entertainment — but it stays healthy only when you play consciously and within your limits. At kuj9, we believe every player has a responsibility to themselves and their family. Responsible gaming is not just about betting less money; it means playing with awareness, knowing your limits, and seeking help when needed.

Our platform has various protective tools to help you keep your gaming habits in check. From deposit limits to self-exclusion — kuj9 is always by your side.

Remember: Gambling is for entertainment, not as a source of income. If you feel that gambling is having a negative impact on your life, contact our support team without delay.

Age limit and protection of minors

21+

For ages 21 and above only

Strict restrictions for minors

You must be at least 21 years old to open an account at kuj9. We verify age at registration and may request identification in any suspicious case.

  • Age verification is mandatory when opening an account
  • Operating an account on behalf of a minor is strictly prohibited
  • Restrict access using device locks and PINs
  • Suspicious accounts are closed immediately

Our protection tools

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Lowering the limit applies right away, while a request to increase it takes effect after review.

Time-Out Break

Use the time-out feature if you want to take a temporary break. You can pause your account for anywhere from 24 hours to 6 weeks. During this time, no deposits, bets, or gameplay will be possible.

Self-Exclusion

If you feel gambling is getting out of your control, use self-exclusion to keep your account closed for an extended period. Options range from 6 months to permanent closure. No promotional messages will be sent during the exclusion period.

Gaming History Review

You can log in to your account and view your betting and gaming history at any time. Regularly reviewing your spending and time played helps you spot unhealthy habits early.

Reality Check

You will be reminded at set intervals of how long you have been playing and how much you have spent. These alerts keep you aware and help you take a break at the right time.

24/7 Support

Our Bengali live chat service is available 24 hours a day, 7 days a week for any gambling-related concerns or problems. Our specialist team will help you activate the right tools.

How to activate self-exclusion?

You can activate protection on your account in just a few steps.

1

Log in to your account

Log in to your kuj9 account and go to the "Account Settings" page.

2

Open the "Responsible Gaming" section

Click on the "Responsible Gaming" option within the settings.

3

Choose self-exclusion

Select the duration you prefer: 6 months, 1 year, 3 years, or permanent closure.

4

Confirm

Once you confirm the request, it takes effect immediately and a confirmation email will be sent.

Important warning

Do not attempt to open a new account during a self-exclusion period. This is a violation of the responsible gaming policy and will make your ongoing challenges harder to overcome.

Signs of problem gambling

If you notice these signs in yourself or a loved one, it is important to seek help without delay.

Psychological signs

  • Restlessness or irritability when unable to gamble
  • A strong urge to chase losses after losing a bet
  • Repeatedly failing to control gambling
  • Hiding the extent of gambling from family or friends

Financial and social signs

  • Spending beyond your means or taking on debt
  • Neglecting work, studies, or relationships
  • Selling assets to fund gambling
  • Seeing gambling as the only form of entertainment
Remember: These signs are not a mark of weakness — they are symptoms of a recognised condition, and recovery is possible with the right support. Contact our live chat and we will help without judgment.

Tips for healthy play

Do

  • Set a budget before you play
  • Play for entertainment only
  • Take regular breaks
  • Stop calmly when you lose
  • Spend time with family and friends
  • Seek help when you need it

Don't

  • Don't bet more to recover lost money
  • Don't gamble with borrowed money
  • Don't play under stress or while drinking
  • Don't think of gambling as a way to earn money
  • Don't chase bigger wins after a win
  • Don't gamble during sleep hours

Deposit limits and transaction rules

As part of responsible gaming at kuj9, we follow a transparent financial policy. The minimum deposit is ৳200 and the minimum withdrawal is ৳800. These limits help ensure that no one is exposed to excessive risk.

You can set an even lower deposit limit if you choose. For example, if you want to spend a maximum of ৳2,000 per month, set that as your limit. You can change it at any time in your settings, though a request to increase the limit will go through a 24-hour review.

৳200
Minimum deposit
All methods
৳800
Minimum Withdrawal
bKash, Nagad, Rocket
15min–2hrs
Withdrawal time
Usually fast

Frequently asked questions

Yes, you can set or change your deposit limit at any time from your account settings. Lowering the limit takes effect immediately. A request to increase the limit will be reviewed and applied after 24 hours — this delay is intentional, to prevent impulsive decisions.

Yes, you can withdraw any balance in your account before activating self-exclusion. However, new deposits and gameplay will be completely blocked while the exclusion is active. Our support team will help you through the process.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account becomes active again. Self-exclusion is a long-term decision — from 6 months up to permanent closure — and cannot be reversed before the period expires. For serious problems, choosing self-exclusion is the wiser option.

Start by having an open and empathetic conversation with them — listen without judgment. Encourage them to use kuj9's self-exclusion tools. You can also contact our live chat and the support team will advise on the next steps.

No. You must be at least 21 years old to open an account and play any game at kuj9. Age is verified during registration and identification documents may be requested in suspicious cases. Any account found to belong to a minor will be closed immediately.

You can set the reality check interval in your settings — for example, every 30 minutes, 1 hour, or 2 hours. When the interval passes, a message will appear on screen showing a summary of your total time played and amount spent. You can then choose to take a break or continue.

Play safe, enjoy the experience

Come to kuj9 — where entertainment and safety go together. Enjoy our games or check the FAQ to learn more.

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